As we are currently operating only as an online store, we believe it is imperative to offer the smoothest possible shopping experience to our valued customers. You can follow the step- by-step guide of our convenient exchange policy.
ONE
Inform us in a medium convenient to you;
- Email us at hello@adhyastore.com
- Call or Whatsapp us on +94 740 445 510
- Direct Message us on Facebook or Instagram
TWO
We will then place an exchange order. The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we have reviewed the product and approved its condition (Unused and with original tags), we will approve the exchange. Once the inspection is passed and the exchange is accepted, Adhya will absorb the courier charges for exchange and delivery.
THREE
We will dispatch the fresh item and our courier will deliver it to your doorstep.
DETAILS
Exchange requests should be made strictly within 7 days after the delivery is completed. All items should be new, unused, and with all Adhya brand/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.
The purchased item(s) are the customer’s responsibility until they reach us. We request you to the ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way back to us.
Item(s) can be exchanged for a different size, or an alternative product(s), subject to stock availability. The exchange will be free of charge if the item is approved for exchange post the inspection. Please note that there will be NO cash refunds and credit notes for exchanges.
If the new item that you are requesting an exchange for has a higher selling price than the original purchase item – you will be requested to make an additional payment to cover the difference in price. If the new item is lower in selling price than the original purchase item – the balance money will not be refunded to you, resulting in a forgone difference.
In the rare event that a returned item is in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.
In the rare case of a defective item, Customers can opt for a full refund for the value of the defective item if they do not wish to receive another item in exchange for the item. Please note that the Adhya management retains all rights to reject or deny refund request if we
feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management and is non-negotiable.
If an item you purchase is on sale, the terms applicable for non-sale items are void. Sale items purchased online cannot be exchanged under any circumstances.
Please note that all exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. We value your time and your patience.